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1. General Policy

At FoodieHub, we value the trust of our users — restaurants, suppliers, and distributors — and aim to ensure clarity and fairness in all transactions conducted through our platform.

This Return & Refund Policy outlines the terms under which refunds or returns may be processed for purchases made via FoodieHub.

2. Nature of the Platform

FoodieHub operates as a digital marketplace connecting restaurants (buyers) and food suppliers (sellers).

The platform itself does not own, sell, or directly supply any products.

All transactions, deliveries, and product-related responsibilities rest with the suppliers.

3. Returns and Refunds Responsibility

  • The return, exchange, or refund of goods is subject to the supplier’s individual policy and local trade regulations.
  • Restaurants must contact the supplier directly through the platform to request a return or refund.
  • FoodieHub facilitates communication between both parties but is not responsible for the outcome of return or refund disputes.

4. Eligibility for Refunds

A refund or return request may be considered in the following cases:

  • The delivered product is damaged, expired, or significantly different from the approved purchase order.
  • The supplier fails to deliver the order within the agreed time.
  • The product quality does not comply with the specifications stated in the quotation.

5. Procedure for Return/Refund

  1. The restaurant must file a complaint through the FoodieHub support system or directly contact the supplier within 24 to 48 hours of receiving the goods.
  2. The supplier will review the request and provide a response within 3 working days.
  3. If approved, the refund or replacement will be processed according to the supplier’s return policy.
  4. FoodieHub may assist by documenting communications but does not issue refunds directly.

6. Platform Liability

FoodieHub serves purely as a facilitator and communication platform.

Therefore, FoodieHub shall not be held legally or financially responsible for:

  • Any disputes between suppliers and restaurants.
  • Delays, non-deliveries, or product defects.
  • Compensation or refund amounts agreed upon between parties.

7. Dispute Resolution

In case of disagreement, both the supplier and the restaurant agree to resolve the matter amicably.

If unresolved, the dispute shall be governed by the applicable laws of the Kingdom of Bahrain, and both parties accept the jurisdiction of Bahraini courts.

8. Updates to This Policy

FoodieHub reserves the right to update or modify this Return & Refund Policy at any time.

All updates will be published on our website, and continued use of the platform after changes implies acceptance of the revised terms.Top of Form